By Shefali Kapadia
When leaders at Colgate-Palmolive were ready to roll out an AI Hub for employees this past summer, they knew exactly what they wanted to avoid: a small group of people implementing an AI strategy assuming they knew the best use cases for each department and pushing an AI system onto the rest of the organization.
That kind of approach “puts a bad taste in people’s mouths” and can create “a huge amount of friction,” said Kli Pappas, the senior director of global predictive analytics and head of AI at Colgate-Palmolive.
Instead of a top-down method, the company created an internal hub through which anyone in the organization could input their natural language with instructions to build a personalized AI assistant and solve inefficient processes in their day-to-day work.
Colgate’s strategy avoided one of the biggest barriers companies face when adopting AI: employee pushback, hesitation, or resistance.
SHEFALI KAPADIA 