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How Bob’s, Ikea are bucking the trend of furniture retail stagnation
By Shefali Kapadia Around the Bob’s Discount Furniture office, corporate has a saying: “Value is always in vogue,” according to Ramesh Murthy, the retailer’s COO. That philosophy has enabled Bob’s to expand at a time when the overall home retail category is stagnating. Furniture and home furnishings store sales have fallen since their peak of $12.7 Read more
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Universities are tailoring supply chain courses to prepare students for the industry’s AI revolution
By Shefali Kapadia At The Ohio State University, students attend lectures on generative AI and predictive analytics for supply chain management. At Georgia Tech, supply chain leaders can take a “Generative AI Application for Supply Chain Professionals” course. The Massachusetts Institute of Technology offers a summer immersive called AI in Supply Chain and Logistics Management. Read more
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Companies’ biggest barrier to AI isn’t tech — it’s employee pushback. Here’s how to overcome it.
By Shefali Kapadia When leaders at Colgate-Palmolive were ready to roll out an AI Hub for employees this past summer, they knew exactly what they wanted to avoid: a small group of people implementing an AI strategy assuming they knew the best use cases for each department and pushing an AI system onto the rest Read more
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Companies large and small are using AI for employee onboarding. It can save HR days of time.
By Shefali Kapadia When your organization has nearly 300,000 global employees across the US, Japan, and Europe, many of whom work remotely, how do you manage onboarding new hires? That scenario presented Hitachi with challenges to keep new employees engaged, but also an opportunity to overhaul its onboarding with an AI digital assistant this past Read more
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Testing 1, 2, 3: How CPGs get more sustainable packaging to store shelves
By Shefali Kapadia Anyone who ordered an old fashioned or whiskey sour at the Johnnie Walker Princes Street’s 1820 bar in Edinburgh last fall may have noticed something unusual. The whiskey in the drink tasted the same, but it was poured from a different kind of bottle – a 90% paper-based bottle the brand was Read more
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Merchants maneuver as Visa enforces surcharge program
By Shefali Kapadia Nearly two years after Visa began cracking down on surcharges, payments processors and independent sales organizations say they have a better understanding and sense of clarity on the network’s rules. At that time, Visa imposed a credit card surcharge cap of 3%, down from the previous cap of 4%. Many in the industry found communication Read more
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SHEFALI KAPADIA 