Reporting

Companies’ biggest barrier to AI isn’t tech — it’s employee pushback. Here’s how to overcome it.

By Shefali Kapadia When leaders at Colgate-Palmolive were ready to roll out an AI Hub for employees this past summer, they knew exactly what they wanted to avoid: a small group of people implementing an AI strategy assuming they knew the best use cases for each department and pushing an AI system onto the rest… Read more
Companies large and small are using AI for employee onboarding. It can save HR days of time.

By Shefali Kapadia When your organization has nearly 300,000 global employees across the US, Japan, and Europe, many of whom work remotely, how do you manage onboarding new hires? That scenario presented Hitachi with challenges to keep new employees engaged, but also an opportunity to overhaul its onboarding with an AI digital assistant this past… Read more
Testing 1, 2, 3: How CPGs get more sustainable packaging to store shelves

By Shefali Kapadia Anyone who ordered an old fashioned or whiskey sour at the Johnnie Walker Princes Street’s 1820 bar in Edinburgh last fall may have noticed something unusual. The whiskey in the drink tasted the same, but it was poured from a different kind of bottle – a 90% paper-based bottle the brand was… Read more
Merchants maneuver as Visa enforces surcharge program

By Shefali Kapadia Nearly two years after Visa began cracking down on surcharges, payments processors and independent sales organizations say they have a better understanding and sense of clarity on the network’s rules. At that time, Visa imposed a credit card surcharge cap of 3%, down from the previous cap of 4%. Many in the industry found communication… Read more
Truck driving: A diverse, but not inclusive, industry

By Shefali Kapadia Women make up only about 10% of truck drivers, by some estimates. Several organizations have sprung up, focused on addressing female drivers’ unique needs and concerns on the road. One of those organizations is REAL Women in Trucking (RWIT), founded by truck driver Desiree Wood after she saw firsthand the many dangers on the road. We caught up with… Read more
From lotions to linens: How hotel marketplaces can boost guest loyalty

By Shefali Kapadia Four Seasons’ bed linens and JW Marriott’s shampoo aren’t just for guests staying in the hotels anymore. The items are available for sale on dedicated websites, so customers can cozy up in Four Seasons sheets at home, or wash their hair with JW Marriott Ylang Ylang Shampoo in their own shower. For… Read more