How Chicago’s outskirts rose to national intermodal dominance

By Shefali Kapadia

A truck drives out of an Amazon fulfillment center in Joliet, Illinois. Another hauls an intermodal container into a nearby BNSF’s Logistics Park. And another pulls into a Lineage warehouse to pick up a refrigerated load.

It wasn’t always like this in Joliet, located in Will County to the southwest of Chicago. About three decades ago, Will County was “pretty much a sleepy” region, said Don Schaefer, president and CEO of the Mid-West Truckers Association. But thanks to the intermodal container, the county’s proximity to Chicago and an embrace of supply chain infrastructure development, Will County has become a “thriving economic hub,” Schaefer said. 

What was once a quiet county outside Chicago blossomed into a massive freight epicenter. Today, Will County is home to the largest inland port in North America, three intermodal facilities, four interstates and service from five Class 1 railroads, according to the county’s Center for Economic Development. By one estimate, multimodal freight volumes in Will County are projected to reach 600 million tons valued around $1.2 trillion by 2040. 

Continue reading on Trucking Dive.

Meet The World’s Top Companies For Women 2025

By Shefali Kapadia

When Karin Hoeing first joined BAE Systems, a U.K.-based global defense, security and aerospace company, nearly eight years ago, she was the only woman on the executive committee. But that wasn’t the only thing that made her stand out: She is German, unlike her mostly British and American male peers at the time, and she had come to BAE Systems from the oil and gas industry rather than an aerospace or defense company.

Hoeing, who is now the director of culture and business transformation in the company’s environmental, social and governance (ESG) group, admits that her atypical background led to some awkward meetings and extra work on her part to win over her fellow leaders. But she soon felt at home. “Once you have broken down the first resistance and uncertainty about you, people are very receptive,” she says of her colleagues.

Fast forward to today, and BAE Systems’ C-suite looks very different, with five females and seven males on its executive committee. The company’s progress on this front has led to more equal representation of women across leadership roles, and it’s helped the company earn the No. 25 spot on our list of the World’s Top Companies For Women 2025.

Continue reading on Forbes.

AI commerce portends potential fraud

By Shefali Kapadia

The idea of a robot automatically buying a consumer the perfect new pair of jeans is no longer a futuristic pipe dream. It’s a reality occurring now through the advent of agentic commerce, in which AI agents make purchases on consumers’ behalf.

In fact, Mastercard cardholders will have agentic AI shopping access in time for this holiday season, the company announced this month. Days before, Visa added toolkits to help developers build AI agents that connect to its Visa Intelligent Commerce.

As these payments firms roll out agentic AI capabilities, security is at the forefront of their initiatives. Industry experts see huge potential for seamless shopping experiences as agentic commerce catches on, but they also acknowledge the technology opens the doors to risks.

Continue reading on Payments Dive.

AI is slowly transforming the cold chain, the supply chain that handles your ice cream and deli meat

By Shefali Kapadia

When a shipment of refrigerated or frozen goods arrives at one of Lineage’s automated warehouses, machines spring into action. Computer-vision technology scans pallets and logs data on customers, product types, and item descriptions. AI-driven algorithms combine shipment data with historical information to predict when a truck will take the goods out of the warehouse. The technology assigns pallets a spot in the warehouse based on how long they’ll remain in the facility and directs the forklift operator where to go.

This level of technology can improve efficiency in any type of supply chain, but it’s critical in cold warehouses, where goods like frozen foods, fresh produce, and pharmaceuticals are stored. A brief deviation in temperature has the potential to damage a shipment, and warehouse managers don’t want workers spending hours without breaks in sub-zero conditions. This makes accuracy and productivity imperative in the cold chain.

Refrigeration and temperature-sensor technology have been integral to cold chains for decades, but advanced versions are now permeating the industry. Cold-chain providers are ditching manual processes for AI-driven algorithms and exploring digital twins and AI agents to make highly automated operations even more autonomous.

Continue reading on Business Insider.

Packaging suppliers respond to QSR diners hungry for a better experience

By Shefali Kapadia

Packaging used to be an afterthought for quick-service restaurants.

“They’d throw in your little package of salt, pepper, a terrible napkin, a spork,” said Jim Owen, senior analyst of packaging and logistics at RaboResearch food and agribusiness.

But dining trends are changing. Convenience has become a top priority for consumers. More than 60% of Gen Z and Millennial consumers say takeout is an essential part of their lifestyles, and 47% of overall consumers order takeout at least once per week, according to National Restaurant Association data released this year.

QSRs can’t ignore their packaging. The customer experience in these restaurants is no longer bound to the tables and chairs or the art on the walls. QSRs now cater to a more mobile consumer: those eating in a car, munching on the go or even dining at home in sweatpants, according to Owen.  

“Packaging becomes the dining experience,” Owen said. 

Continue reading on Packaging Dive.

How Bob’s, Ikea are bucking the trend of furniture retail stagnation

By Shefali Kapadia

Around the Bob’s Discount Furniture office, corporate has a saying: “Value is always in vogue,” according to Ramesh Murthy, the retailer’s COO.

That philosophy has enabled Bob’s to expand at a time when the overall home retail category is stagnating. Furniture and home furnishings store sales have fallen since their peak of $12.7 billion in January 2023 to $11.8 billion this May.

Meanwhile, Bob’s announced plans to open 20 new stores this year. Fellow furniture retailer Ikea is opening eight new locations across the U.S. this spring and summer.

While these two retailers differ greatly, they share commonalities that cater to today’s consumer and have been instrumental in their expansion despite category softness: a focus on low prices and a penchant for convenience that seamlessly blends online and in-store shopping into a true omnichannel experience.

Continue reading on Retail Dive.

Universities are tailoring supply chain courses to prepare students for the industry’s AI revolution

By Shefali Kapadia

At The Ohio State University, students attend lectures on generative AI and predictive analytics for supply chain management. At Georgia Tech, supply chain leaders can take a “Generative AI Application for Supply Chain Professionals” course. The Massachusetts Institute of Technology offers a summer immersive called AI in Supply Chain and Logistics Management.

With AI becoming an integral part of supply chain operations — in areas like inventory management, warehouse technology, and delivery routes — US universities and certification programs are incorporating tech-focused coursework into existing supply chain management lessons so that students can prepare to work in the sector’s up-and-coming careers.

In some cases, companies are partnering directly with universities to ensure students have the skills they need to join the workforce. Blue Yonder, a supply chain software provider, inked a two-year partnership in February with the University of Arkansas, making Blue Yonder the first-ever title sponsor for the Master of Science in Supply Chain Management Program.

Continue reading on Business Insider.

Companies’ biggest barrier to AI isn’t tech — it’s employee pushback. Here’s how to overcome it.

By Shefali Kapadia

When leaders at Colgate-Palmolive were ready to roll out an AI Hub for employees this past summer, they knew exactly what they wanted to avoid: a small group of people implementing an AI strategy assuming they knew the best use cases for each department and pushing an AI system onto the rest of the organization.

That kind of approach “puts a bad taste in people’s mouths” and can create “a huge amount of friction,” said Kli Pappas, the senior director of global predictive analytics and head of AI at Colgate-Palmolive.

Instead of a top-down method, the company created an internal hub through which anyone in the organization could input their natural language with instructions to build a personalized AI assistant and solve inefficient processes in their day-to-day work.

Colgate’s strategy avoided one of the biggest barriers companies face when adopting AI: employee pushback, hesitation, or resistance.

Continue reading on Business Insider.

Companies large and small are using AI for employee onboarding. It can save HR days of time.

By Shefali Kapadia

When your organization has nearly 300,000 global employees across the US, Japan, and Europe, many of whom work remotely, how do you manage onboarding new hires?

That scenario presented Hitachi with challenges to keep new employees engaged, but also an opportunity to overhaul its onboarding with an AI digital assistant this past fall.

Hitachi — along with smaller companies like Texans Credit Union — is incorporating AI into onboarding to save time and reduce delays. AI-assisted onboarding is common in tech companies, but it’s also important in high-growth firms that are rapidly adding many employees, said Edie Goldberg, the president and founder of the human resources consulting firm E. L. Goldberg & Associates.

Continue reading on Business Insider.

Testing 1, 2, 3: How CPGs get more sustainable packaging to store shelves

By Shefali Kapadia

Anyone who ordered an old fashioned or whiskey sour at the Johnnie Walker Princes Street’s 1820 bar in Edinburgh last fall may have noticed something unusual. The whiskey in the drink tasted the same, but it was poured from a different kind of bottle – a 90% paper-based bottle the brand was trialing, instead of the classic Johnnie Walker Black Label bottle made of glass. 

Over the years, pilots, trials and limited launches have been an important way for brands and their packaging partners to collaborate, experiment and advance sustainable packaging efforts.

Johnnie Walker’s parent company, Diageo, developed the new packaging as part of the Bottle Collective with PA Consulting and PulPac. Dave Lütkenhaus, global sustainability and innovation director at Diageo, said the paper bottle is 60% lighter than the glass bottle. This makes it easier for bartenders to carry and use, while still retaining the brand’s signature elements, including an embossed striding man.

“We’ve been able to combine sustainability benefits with a luxury look and feel to the bottle,” Lütkenhaus said. 

CPG brands and their packaging partners are increasingly working in tandem to set goals and success metrics as they develop, test and roll out innovative packaging solutions. Both parties recognize that designing packaging to be more sustainable frequently involves tradeoffs.

Continue reading on Packaging Dive.