From lotions to linens: How hotel marketplaces can boost guest loyalty

By Shefali Kapadia

Four Seasons’ bed linens and JW Marriott’s shampoo aren’t just for guests staying in the hotels anymore. The items are available for sale on dedicated websites, so customers can cozy up in Four Seasons sheets at home, or wash their hair with JW Marriott Ylang Ylang Shampoo in their own shower. 

For decades, selling in-room items has been a powerful way for hoteliers to earn revenue and enhance the guest experience. With the advent of e-commerce, luxury hotel chains could more seamlessly sell and ship products, forging deeper connections with their guests and reminding customers of the brand in everyday life. 

“When our guests use a candle with a signature scent from one of our hotels or sleep on their own hotel mattress at home, they are transported back to their hotel stay,” said Dana Hopp Peritz, vice president of retail and experiences at Marriott International. 

Continue reading on Hotel Dive.

6 months after Baltimore’s bridge collapse, lessons are emerging for a rebuild

By Shefali Kapadia

A key feature is missing over the Patapsco River in Baltimore. The water still glistens, and cargo ships still pass by on their way in and out of the port. But the Francis Scott Key Bridge, which had spanned the river since 1977, is no longer there.

In March, a container ship crashed into one of the bridge’s piers. The bridge collapsed, killing six people. Rescue efforts began immediately, and local authorities sprang into action to keep commerce and traffic flowing.

Now, six months out, the conversation has shifted from recovery to rebuilding. The Maryland Transportation Authority board approved a $73 million phase-one contract with Kiewit Infrastructure West Co., a firm with a long history of bridge projects. The rebuild is expected to begin next year, with the replacement bridge scheduled to open in fall 2028.

James Harkness, the chief engineer for the Maryland Transportation Authority, told Business Insider the phase-one contract was one of the biggest milestones to date on the bridge-rebuilding project.

“We are beginning to meet the new team, get acquainted, and start design concepts in earnest,” Harkness said.

Continue reading on Business Insider.

Can canned food outlast competition from flexible plastic alternatives?

By Shefali Kapadia

When Sonoco announced plans to acquire European metal packaging specialist Eviosys in a nearly $4 billion deal this summer, the packaging giant made its intentions clear: It was betting big on metal food cans. 

At a time when novel materials and formats are proliferating in packaging and food companies rely on innovation to drive sales in some areas, sources say utilitarian canned food remains attractive because it’s a relatively stable market with consistent growth. 

Pre-acquisition, Sonoco was bringing in $1 billion in annual revenue from metal packaging in the U.S., including aerosols for household products, along with cans for vegetables, tomatoes and beans. Sonoco expects the deal will expand its total addressable market for metal packaging to $25 billion globally. 

Competitors such as Crown Holdings (which is more focused on beverage cans) and Silgan see potential for growth in canned pet food and proteins.

A big reason packaging manufacturers are so confident in metal food cans is because their CPG customers have stuck with the material for decades. And many in the packaging industry don’t see that changing. 

Continue reading on Packaging Dive.

Social media-driven redesigns: Lessons from a packaging pickle

By Shefali Kapadia

Consumers on social media were loud and clear about their thoughts on Grillo’s Pickles. They loved the pickles, but hated the packaging.

Pickle juice leaked or spilled in the refrigerator, and consumers reported hurt fingers or broken nails when opening the lid, according to Eddie Andre, vice president of branding at Grillo’s Pickles. “We knew the jar was our biggest consumer pain point,” Andre said in an email.

Grillo’s took the years of consumer feedback to heart and worked with its packaging partner, Berry Global, to develop a solution. It settled on a lid change, switching from a model that lifts up to a continuous thread closure design, which debuted this spring and is in the process of rolling out to store shelves.

“Now you can twist off the lid with no spills or sore fingers,” Andre said.

Continue reading on Packaging Dive.

Meet America’s Best Banks And Credit Unions In Each State 2024

By Shefali Kapadia

Leslie Weist knew she was assuming significant risk when she decided to secure a loan two years ago to construct a new building for her small Ohio-based business, Michael Byrne Manufacturing. So, it was critical to be able to count on the financial institution she chose as her lender.

Picking the right bank is “a major decision and undertaking,” says Weist, vice president of operations at the company. “Having a banking partner that you trust makes a big difference.”

While Michael Byrne Manufacturing already had a relationship with Park National Bank going back decades to when Weist’s grandfather ran the manufacturing company, it was the personalized service that ultimately compelled Weist to work with the Ohio-based bank on the loan. The bank’s account manager took the time to visit Michael Byrne’s manufacturing site and offices to discuss finances, and let Weist know about loan options available through the state of Ohio, which helped her secure a lower interest rate for the loan. And throughout the process, Weist never felt she was on her own: “Having someone local that you can call, meet with face-to-face … you really do build that relationship,” she says.

That personal touch not only won over Weist, it also helped Park National Bank earn the ranking of No. 1 bank in Ohio on Forbes’ list of America’s Best Banks in Each State 2024.

Continue reading on Forbes.

Farmers Aren’t Keeping Up With Oat Milk Demand

By Shefali Kapadia

“Oat milk latte!”

“Cappuccino with oat milk!”

A barista’s voice rises above the clamor of a café, as drinks appear on the counter. Scenes like this play out all across America today, with oat milk rapidly catching up with traditional dairy as a caffeinated beverage staple.

The plant-based drink has exploded in popularity in recent years. In roughly the last year, oat milk’s U.S. retail sales ballooned to $695 million, a 28% increase over two years, according to data company SPINS.

Randy Strychar, president of OatInformation — which focuses on oat market research and provides information to traders, millers, and more — said oat milk’s popularity has “taken demand to a new level.”

“Oat milk has certainly been a game changer” for oat crop demand, Strychar said. He estimated the beverage has added between 10% and 15% in additional demand for oats.

Continue reading on Ambrook.

SKU rationalization is in. What does that mean for packaging partners?

By Shefali Kapadia

When Unilever’s new CEO Hein Schumacher took the helm last summer, he was ready to make sweeping changes to the consumer goods giant. One of these actions was reducing the number of SKUs in Unilever’s portfolio.

This process, known as SKU rationalization, eliminates the lowest-margin product versions and sizes to improve profitability and simplify the supply chain. 

“We are striving for lower complexity with over 20% reductions in SKUs, raw and packed materials and number of suppliers,” the CEO told analysts and investors during an earnings call early this year.

Analysts predict SKU rationalization, considered a cyclical trend, will continue for several years to come.

Continue reading on Packaging Dive.

Trucking companies think outside the box to build brand recognition

By Shefali Kapadia

When Sherri Garner Brumbaugh first looked into a NASCAR sponsorship for her trucking company, she wasn’t sure how to make it work. She wondered how a regional carrier would stack up against big national brands like Menards and Lowe’s.

“It seemed like such a reach for a company like mine,” said Brumbaugh, president and CEO of Findlay, Ohio-based Garner Trucking, which operates 90 trucks and 350 trailers.

But after speaking with marketing executives associated with NASCAR, Brumbaugh realized she could fill a niche with trucks that haul race cars. Following several conversations and each side understanding the other’s needs and offerings, the “pieces just came together,” and Garner was able to market its brand via a NASCAR sponsorship.

Marketing isn’t always a focus for trucking companies, especially big fleets with household names. Their name recognition, network and capacity alone can be enough to win over shippers.

Continue reading on Trucking Dive.

Energy drinks buzz with new designs and sustainable packaging

By Shefali Kapadia

When energy drink manufacturers work with packaging supplier WestRock on projects such as rethinking their multipacks, they have a few requests. 

“We see the ongoing ask of us as suppliers to do things better, faster, cheaper, more sustainable,” said John Perkins, vice president of global packaging systems at WestRock.

It may seem like a laundry list, but it’s critical in the buzzing sector that is energy drinks. Established companies, like Monster and Red Bull, are revamping portfolios and packaging designs. Newer entrants, like Celsius, are expanding rapidly with new SKUs and pack configurations. And brands within a larger portfolio, like PepsiCo’s Rockstar, are refreshing their looks. 

Continue reading on Packaging Dive.

At the Panama Canal: Booking slots open up at a waterway on the mend

By Shefali Kapadia

Visitors to the Panama Canal’s Miraflores Locks would have little indication something is amiss. The sun glistens on the water, which appears plentiful in the locks. Ships, carrying everything from containers to petroleum, await their turn. It’s an elegant dance — gates open, tugs pull the ship, water is pumped out and away the vessel goes.

It seems as if everything is normal, but shippers know that’s far from reality. The Panama Canal recently experienced some of its worst drought conditions in history. The canal reduced daily booking slots and maximum draft, leading shippers to face decisions on where and how to transport their cargo.

But things are turning a corner.

On March 18, the canal began to offer 26 booking slots daily, revised from the previous number of 24. Starting March 25, the canal started allowing 27 slots, a spokesperson for the Panama Canal said via email.

“Our efficient water saving measures have allowed us to increase the daily number of transits, while maintaining the 44-foot draft for the rest of the dry season,” the spokesperson said.

Continue reading on Supply Chain Dive.